We will assist you step by step with the process of returning an order. If you have any issue with any of our products, you should write to customercare@methyz.com, along with the invoice number, within three (3) days after the receipt of your package. The methyz.com will give a reply within three working days after the examination of the request.

We accept returns and exchanges in the event of a manufacturing defect or a mistake in the choice of your size.

No exchange and no refund is allowed for “Make Your Methyz” except for a manufacturing defect.

In the event of a manufacturing defect,

At methyz.com, we stand behind the quality of our products and we will provide an exchange for manufacturing defects. In the event of manufacturing defect of any product delivered to the customer, the latter may return it to methyz.com following the below procedure.

Step 1 > Send an e-mail to customercare@methyz.com, along with the invoice number, explaining the defect and attach a photograph of the same.

Step 2 > Only after the approval/confirmation from methyz.com through email, the customer can send the product back.

Step 3 > The customer should send the product within three (3) days after the receipt of the mail confirmation.

The customer may ask methyz.com:

– To deliver a product which is identical to the one ordered, subject to stock availability;

– To deliver a product of an equivalent price, subject to stock availability;

– To deliver a gift voucher at an equivalent price with a validity of six months;

– To refund the price of the product within fourteen (14) days maximum after receiving

Methyz.com will reply within three (3) working days after the examination of the request for any changes in order.

The cost of returning the defective product ordered, along with any delivery of another product, shall be covered by methyz.com. The replaced product will be shipped by methyz.com within in four (4) working days of receiving the defective product.

If there is a mistake in the choice of the size, except in the case of “Make your Methyz” product, the Customer must return the product to methyz.com following the below procedure

Step 1 > Send an e-mail to customercare@methyz.com, along with the invoice number.

Step 2 > Only after the approval/confirmation from methyz.com through email, the customer can send the product back.

Step 3 > The customer should send the product within three (3) days after the receipt of the mail confirmation.

– The product must be properly protected, with its original packaging, in perfect condition for the purposes of resale (not damaged or soiled) together with tags ,any instructions and documentation;

– The product must not clearly have been subject to lasting use (longer than a few minutes), in other words the products must not show marks of extended use beyond the time required to test them and must be in a condition allowing them to be resold.

You cannot return an item which has been purchased online by taking it to any of our retail stores.

The cost of returning and reshipment of the product shall be covered by the customer.